My Recycle Route is one app covering every collection type: trash and recycling, food waste and compost, and the Resource Hubs where material is weighed, graded, and sent on.
Resident
Property manager
Operator
Every way to get a login, shown as phone screens: residents signing themselves up with a
building code or a request, and the invite-only path property managers, operators and
customer service reps follow from the admin's /admin/invites screen to their
own home screen. Start here, then hand over the role guide below.
Resident The whole resident path, screen by screen: the invite, the building code, claiming a unit, creating a login, and what happens to a bag on collection day. Shown as phone screens — hand this to a building.
Operator The driver's day on the truck. Signing in with the route code, name and PIN, the schedule-driven route list, the one stop screen in all four capture modes, what to do when a bag has no sticker on it, skips and reasons, and recording the drop-off that puts a destination on every building's report.
Admin Standing up a building end to end — zone, property enrollment, the join code, sticker sheets, field stock, staff invites — then the five screens you check afterwards, the log of every message the app has sent, and what the score and reminder settings actually change.
Admin One printable page: turning on automatic approval for a building and exactly what it will and won't approve, working the join request queue that's left, and searching, sorting and exporting a building's door list.
Admin One printable page: a building's Stickers & bags tab, how stickers left and bags left are counted, printing stickers or sending bags to the doors you pick, the resident who calls about lost stickers, and how it all reaches the door.
Hub worker The Resource Hub side. Signing in with the hub code, name and PIN, counting a truck in and closing it out, scanning and weighing bags, putting a spare sticker on a bag the driver picked up with no sticker, recording what was in a contaminated bag, and what one submit actually writes. Shown as phone screens.
Hub worker The other half of chain of custody. Packing sorted material into containers at the hub, a driver loading them for a facility and recording them as recovered, which weight counts, and the Outbound report.
Customer service A new rep's first shift on one printable page: signing in, asking the assistant a question it can answer, reading the reply, and which calls go to an admin.
Customer service The one screen a rep opens. How the assistant answers — the line to read back, and the escalation line — what it can look up about a real address, what it deliberately cannot see about a person, and which calls end with an admin rather than with you.
Property manager Both tabs a property-manager login opens: the diversion report — pounds month by month, what the material was, which facility took it, and how to read the numbers honestly — and the resident roster, where doors are invited, searched and reassigned. Hand this to a building's manager.
Admin Program manager The site directory. Onboarding a compost-collection site, bins on site vs bins in service, QR labels, pausing for the season, archiving.
Operator How a driver runs the compost day — today's sites, fullness per bin, skips and reasons, the "on the way" text to the drop-off. No start/end run button.
Admin Program manager Pulling a report, what the August 2026 migration moved, and why some numbers differ from Tia's master spreadsheet. This is the one to read before answering a question about a number.
Program manager Admin
The /program login — what a program manager can reach and what they can't,
the drop-off variance column, and the destination settings that make it mean something.
/operator/compost/<id> and /operator/pickup/<id>),
which are deprecated and shouldn’t grow new behaviour, and the
compost reconcile tool at /admin/compost/reconcile, which is
maintenance rather than a daily screen. The in-app Assistant is grounded on the guides in
this folder, so it can’t answer questions about those either.